EBENEZER BAMFO-BEDIAKO

PROFESSIONAL

• Successfully deployed, managed and maintained a network infrastructure comprising 30+ core network elements, achieving 99.9% uptime.
• Key member of the team that deployed and configured network infrastructure at over 200 customer sites, ensuring seamless connectivity and optimal performance, resulting in a customer satisfaction rate of 95%.
• Provided comprehensive L2/L3 network support, resolving issues promptly and efficiently, leading to a 30% reduction in average resolution time.
• Proficiently administered monitoring systems such as Zabbix, Nagios, and Grafana, ensuring proactive network monitoring and timely issue detection, contributing to a 25% decrease in critical incidents.
• Demonstrated expertise in system administration, maintaining and managing servers for optimal network performance.
• Meticulously documented customer details and common problems, streamlining troubleshooting processes and facilitating knowledge sharing, leading to a 40% increase in efficiency in resolving recurring issues.

PROJECT

• Developed and deployed a personal resume website on Microsoft Azure.
• Leveraged Azure services to enhance website functionality, security, and scalability.
• Designed and implemented frontend using HTML, CSS, and JavaScript.
• Utilized Azure Web App for hosting and Azure Functions for serverless backend functionality.
• Secured website with Azure Active Directory for authentication and authorization.
• Integrated Azure CDN for global content delivery and Azure Application Insights for monitoring.
• Configured CI/CD pipelines using Azure DevOps or GitHub Actions.
• Conducted testing, documented the project, and created a detailed README file.
• Demonstrated proficiency in cloud computing, Azure services, web development, and project management.